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Presentation & Sales Skills

Presenting With Impact

Most people dread the thought of making a presentation. Having the knowledge and skills to prepare, structure and deliver a memorable and professional presentation can help build confidence and deliver a polished performance. We work with teams at all levels from novice presenters to more experienced presenters to alleviate nerves and enable them to present in a natural and professional style.

All too often business is won or lost on the strength of a presentation. Are you happy that your team are the very best presenters they can be?

Are your team . . .

Churning out slide-heavy presentations?

Doing what they’ve always done, not keeping up to date with latest presenting trends and resources?

In need of a fresh, creative approach to presenting?

Reliant on their presentations to gain and keep customers?

Nervous in front of an audience?

We can help.  Thousands of people have attended our ‘Presenting With Impact’ workshop and have become more accomplished and confident presenters. Our friendly and approachable Trainers will guide you through the fundamentals of presenting and enable you to develop your own style within a tried and tested presentation structure.

Presenting With Impact

Most people dread the thought of making a presentation. Having the knowledge and skills to prepare, structure and deliver a memorable and professional presentation can help build confidence and deliver a polished performance. We work with teams at all levels from novice presenters to more experienced presenters to alleviate nerves and enable them to present in a natural and professional style.

All too often business is won or lost on the strength of a presentation. Are you happy that your team are the very best presenters they can be?

Are your team . . .

Churning out slide-heavy presentations?

Doing what they’ve always done, not keeping up to date with latest presenting trends and resources?

In need of a fresh, creative approach to presenting?

Reliant on their presentations to gain and keep customers?

Nervous in front of an audience?

We can help.  Thousands of people have attended our ‘Presenting With Impact’ workshop and have become more accomplished and confident presenters. Our friendly and approachable Trainers will guide you through the fundamentals of presenting and enable you to develop your own style within a tried and tested presentation structure.

You will cover:

  • How to prepare thoroughly for a presentation
  • Tailoring your content to your audience
  • Managing your nerves
  • Body language – how to stand, move and gesture with confidence
  • Creating powerful visuals to tell your story
  • Structuring your presentation
  • Delivering messages with power and conviction
  • Using your voice for maximum impact
  • How to avoid talking at your audience
  • Handling questions effectively
  • Closing your presentation with impact
  • Practice – presentations and group feedback

Typically, each participant on the workshop will receive a recorded copy of their presentation.

Alternatively, if you prefer one to one coaching to a group workshop, you may wish to spend time with one of our expert Presentations Coaches who will work with you to develop and improve your skills and confidence.

Sales Coaching

We work with you at your pace, in a way that suits you best. For example many of our coaching clients find that short face to face sessions followed by Skype or phone calls work well. We find that short regular coaching is most effective and enables you to review your progress between sessions.

My one to one coaching sessions were extremely useful in achieving clarity on where I wanted the team (and myself) to be, and Colette helped me to put a workable plan together to keep me on track. I am now fully aware of how I am going to achieve my plan and am excited about developing my team. I would definitely recommend coaching to anyone who runs a sales team.

Head of Sales and Marketing – Publishing Company

Sales Coaching

We work with you at your pace, in a way that suits you best. For example many of our coaching clients find that short face to face sessions followed by Skype or phone calls work well. We find that short regular coaching is most effective and enables you to review your progress between sessions.

My one to one coaching sessions were extremely useful in achieving clarity on where I wanted the team (and myself) to be, and Colette helped me to put a workable plan together to keep me on track. I am now fully aware of how I am going to achieve my plan and am excited about developing my team. I would definitely recommend coaching to anyone who runs a sales team.

Head of Sales and Marketing – Publishing Company

Do your sales leaders and salespeople need to:

Identify and unlock barriers to success?

Clarify goals and performance plans?

Recognise and find solutions to problems?

Develop key skills?

Improve their own performance and that of their teams?

Contact us for a chat about how sales coaching can help you and your business

Telemarketing / Telesales Skills

Business is often won or lost on the strength of a telephone conversation.

It is good commercial sense to make sure the people on the front line in your business are creating the right impression and maximising telephone sales opportunities on every conversation with your customers.

Do your telemarketing team need to:

Make new business calls confidently?

Find and follow up on sales leads?

Make appointments over the phone?

Sell your products or services?

Handle objections or sales resistance?

We can help your telemarketing team to maximise their impact with customers over the phone.

Telemarketing / Telesales Skills

Business is often won or lost on the strength of a telephone conversation.

It is good commercial sense to make sure the people on the front line in your business are creating the right impression and maximising telephone sales opportunities on every conversation with your customers.

Do your telemarketing team need to:

Make new business calls confidently?

Find and follow up on sales leads?

Make appointments over the phone?

Sell your products or services?

Handle objections or sales resistance?

We can help your telemarketing team to maximise their impact with customers over the phone.

You will cover:

  • Setting objectives for the conversation
  • Planning telesales / telemarketing activity
  • Getting through to key decision makers
  • Opening the sales conversation
  • Gathering important information
  • Presenting information
  • Gaining commitment
  • Following up quotes
  • Handling objections

Face to Face Sales Skills

In an increasingly competitive world, it is often the skills and personality of the salesperson that adds the edge to your offering. Participants will learn how to plan, structure and conduct a sales situation and how to identify, relate to and build a rapport with customers.

Sales training can boost confidence and team morale and can make a real difference to the bottom line of your business.

Do your sales team need to:

Pitch for new business?

Develop a more creative and flexible approach to selling?

Refresh their skills?

Go ‘back to basics’ and revisit tried and tested techniques?

Structure their sales conversations more effectively?

Make more meetings?

Close more sales?

We can help your sales team be more effective in front of your customers.

Face to Face Sales Skills

In an increasingly competitive world, it is often the skills and personality of the salesperson that adds the edge to your offering. Participants will learn how to plan, structure and conduct a sales situation and how to identify, relate to and build a rapport with customers.

Sales training can boost confidence and team morale and can make a real difference to the bottom line of your business.

Do your sales team need to:

Pitch for new business?

Develop a more creative and flexible approach to selling?

Refresh their skills?

Go ‘back to basics’ and revisit tried and tested techniques?

Structure their sales conversations more effectively?

Make more meetings?

Close more sales?

We can help your sales team be more effective in front of your customers.

You will cover:

  • What is selling?
  • Understanding why people buy
  • Understanding 6 customer 'types'
  • Structuring the sale
  • Arranging meetings by telephone
  • Presenting yourself
  • Non-verbal communication
  • The first impression - opening the sales meeting
  • Effective questioning techniques
  • Presenting the product
  • Discussing prices
  • Closing the sale
  • Handling objections

Account Management Skills

Account Management training can give your salespeople the competitive edge. Businesses rely on key account managers to build relationships, develop sales opportunities and ultimately grow the business by creating effective partnerships with customers. Account management requires knowledge of processes, good planning and the ability to maintain good customer relations.

Are your salespeople:

Spending 80% of their time on 20% of their customers?

Networking in their accounts – introducing new ideas, products, services to their customers on a regular basis?

Using business marketing tools such as LinkedIn to keep in touch with their customers?

Viewed as trusted advisers by their customers?

Growing their account base?

Order taking or order making?

We help your sales team to establish best practices for account management and quite simply, to get into good habits. Opportunities are often missed because we simply do not look for them. Our fast paced account management workshops equip salespeople with useful tips, techniques and ideas to develop their account base and maximise their ROI

Account Management Skills

Account Management training can give your salespeople the competitive edge. Businesses rely on key account managers to build relationships, develop sales opportunities and ultimately grow the business by creating effective partnerships with customers. Account management requires knowledge of processes, good planning and the ability to maintain good customer relations.

Are your salespeople:

Spending 80% of their time on 20% of their customers?

Networking in their accounts – introducing new ideas, products, services to their customers on a regular basis?

Using business marketing tools such as LinkedIn to keep in touch with their customers?

Viewed as trusted advisers by their customers?

Growing their account base?

Order taking or order making?

We help your sales team to establish best practices for account management and quite simply, to get into good habits. Opportunities are often missed because we simply do not look for them. Our fast paced account management workshops equip salespeople with useful tips, techniques and ideas to develop their account base and maximise their ROI

What you will cover:

  • What is account management?
  • Differences between sales and account management
  • Planning time, priorities, sales territory
  • Qualities and skills needed for effective account management
  • Best practice account management tips
  • Making account management calls
  • Moving from commodity broker to business partner
  • Building relationships with different types of customer
  • Starting the meeting with an objective
  • Building a profile of the client – uncovering business needs and opportunities
  • Using testimonials and case studies in your presentation
  • Managing objections effectively
  • Gaining commitment to the next stage
  • Skills practice and review

Selling through Service

Customers often choose to buy from people who are not trying to sell to them! Many people within an organisation influence the customer’s decision to buy, and most of those people will not have the word ‘sales’ in their job title. This workshop course enables participants to provide great customer service and encourage customers to choose your product/service over your competition.

Are your team:

Answering enquiries from potential customers?

Taking orders over the phone?

Responsible for turning enquiries into sales?

Cross selling or upselling?

Service focussed rather than opportunity-focussed?

In a brilliant position to increase their influence over customers, but simply don’t know how to go about it?

We appreciate that those recruited for a customer service role do not naturally see themselves as sales – influencers. However, customers may decide to buy (or not to buy) on the strength of their experience with many people in the company so it makes sense that people are highly skilled and competent in interacting with their customers.

Selling through Service

Customers often choose to buy from people who are not trying to sell to them! Many people within an organisation influence the customer’s decision to buy, and most of those people will not have the word ‘sales’ in their job title. This workshop course enables participants to provide great customer service and encourage customers to choose your product/service over your competition.

Are your team:

Answering enquiries from potential customers?

Taking orders over the phone?

Responsible for turning enquiries into sales?

Cross selling or upselling?

Service focussed rather than opportunity-focussed?

In a brilliant position to increase their influence over customers, but simply don’t know how to go about it?

We appreciate that those recruited for a customer service role do not naturally see themselves as sales – influencers. However, customers may decide to buy (or not to buy) on the strength of their experience with many people in the company so it makes sense that people are highly skilled and competent in interacting with their customers.

What you will cover:

  • Selling versus customer service – building on your brand and reputation to ensure a positive customer experience
  • How attitude can make or break a sale
  • Skills and qualities required for successful selling
  • Using positive language that increases interest
  • Structuring the inbound sales call
  • Using 'signposting' to take control
  • Identifying and building on the customer's interest
  • How to sell 'add-on' services
  • Gaining commitment to the next stage
  • Voice tone and language: creating a buying environment
  • Understanding our products and services – selecting the right product benefits
  • Handling difficult situations and objections
  • Closing the call and gaining commitment
  • Action plans

Ready to talk training? 0118 987 5683

Contact us for more information on Presentation and Sales Skills training

Ready to talk training?
0118 987 5683

Contact us for more information on Presentation and Sales Skills training