Ready to talk training? 0208 798 3748

Personal Development Skills

Personal Development Skills

In business today we need a variety of skills to give us the edge and enhance our ability to communicate with, and influence, others.
Our range of personal development workshops and coaching build confidence and skills that help people fulfil their potential and become more effective in their roles.

Developing Assertiveness

Increased confidence and self-assurance can lead to improved communications and relationships in both business and personal life.

Do you need to:

Know the difference between assertiveness and aggression?

Have a strategy for dealing with difficult conversations?

Be more confident?

Handle aggressive behaviour effectively?

Deal with customer complaints with empathy?

Participants will increase their understanding of their own levels of assertiveness, learn skills and techniques for dealing with difficult situations and discover how to find ways to create a win/win outcome every time.

You will cover:

  • How assertive are you?
  • Building your self-confidence
  • 3 key behaviour styles
  • How to look assertive - developing your business image
  • How to sound assertive - analysing our language
  • Assertive body language
  • Effective listening skills
  • Dealing with aggression
  • Giving and receiving feedback
  • Techniques of assertion

Managing time and workload

People who complain ‘I haven’t got the time…’ are mistaken. Everybody has all the time there is: 168 hours per week, to be spent 60 seconds at a time. Since this cannot be stretched, stored or supplemented, our only solution is to use it, not just fill it. Time management is actually self-management. On this single management skill depends not only your success and that of your organisation but, arguably your mental and physical health.

In this workshop, they will identify their personal approach to time management and how to overcome barriers to its accomplishment using a range of tools and techniques for improving the planning and organisation of themselves, their workload and their time.

Do you need to:

Prioritise your workload?

Alleviate stress?

Put less pressure on yourself and others?

Communicate the value of your time to others?

Achieve more in less time?

. . . then this workshop is for you. Packed full of tips and quick wins, it’s the best time you will ever spend!

You will learn:

  • Personal profile - what is your personal profile in terms of time management and the effective use of time?
  • Psychological barriers - if time management can make such a difference to our lives, then why are so many of us so bad at it?
  • Identifying your goals - achieving clarity in all that you do.
  • Learning to say 'No' or 'Yes', but not now.
  • Establishing priorities - distinguishing between the important and the urgent.
  • Managing meetings well.
  • Identifying the time bandits in your office and how to overcome them.
  • Gaining the upper hand on a difficult piece of work.

Customer Service Excellence

Your organisation is judged on the level of service your people provide. Businesses succeed or fail on the strength of their customer service skills so it pays to get it right.

Do you need to:

Set clear standards for customer service performance and behaviours in your organisation?

Identify what excellent customer service looks like and sounds like?

Build skills, confidence and morale?

Refresh skills and give your team a boost?

We work with individuals and teams to empower them to give exceptional customer service to every customer, every time.

You will cover:

  • What is excellent customer service?
  • How to develop a customer service approach, even under pressure
  • Communicating by phone, email and in person
  • Giving bad news
  • Handling angry and upset customers
  • Making a brilliant impression on every customer every time

Ready to talk training? 0208 798 3748

Contact us for an initial chat about personal development skill training

Ready to talk training?
0208 798 3748

Contact us for an initial chat about personal development skill training